Customer CRM & Loyalty
Turn every transaction into a relationship.
THRIVEXT builds a profile behind every order, groups your guests by how they actually behave, and tells you which ones are worth winning back before they're gone for good.
Customer IntelligenceLIVE
Active customers2,841
184VIP
923Returning
312At risk
418Lapsed
AI opportunity
84 high-value guests haven't visited in 30 days.
A regular you lose quietly is more expensive than one you never had.
What's inside
Everything the module handles.
Customer profiles
Every guest, their visits, favourites and spend in one view.
Order history
What they order, how often, and how that's changing.
Loyalty
Points and rewards that actually move repeat behaviour.
Segmentation
VIP, returning, at-risk and lapsed - grouped automatically.
Campaigns
Reach the right segment over WhatsApp, SMS or email.
Churn detection
Flags high-value guests drifting away while you can still act.
In practice
What it looks like on a live floor.
Customers
84 high-value guests haven't visited in 30+ days.
WhyThey average ₹640 per visit and used to come weekly.
Recommended action
Launch win-back campaign · WhatsApp